TERMS & CONDITIONS

Please read these terms and conditions as the information herein is very important. If you decide not to read these terms and conditions in full, please then don’t accept these terms and conditions and not use the application.

This End-User Agreement (the “Agreement”) is a legal agreement between an individual or entity (the “User”), and Project Help (Pty) Ltd trading, governing the access or use by the User, from within the borders of South Africa of applications, websites, content, information and data of Project HELP or its licensor.

By making use of the Project HELP mobile portal application or the Project HELP service platform or the service, you agree to be bound by these terms and conditions.

MEMBERSHIP TERMS:

• Your All Road PREMIUM membership remains active as long as you pay your monthly fee.
• To claim benefits, including licence renewal, your membership must be up-to-date
• You'll receive monthly In-App fine reports and can claim licence renewal benefits immediately, with no waiting period.

PAYMENT AND CANCELLATION:

• Payments will be deducted monthly, and services will cease if payments stop.
• You can cancel your membership with 30 days' notice but sending email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• PROJECTHELP (Pty) Ltd, as the Administrator of your Membership, will arrange for a payment instruction to be sent to WESBANK to include the membership fee of R89.00 (single membership) or R159.00 (family membership) with your existing monthly Finance Agreement Debit Order.

DEBIT ORDER DETAILS:

• Should WESBANK be unable to approve this addition due to creditworthiness considerations, please be advised that we will then proceed to debit the existing bank account currently on file with WESBANK.
• Payments will be debited monthly with the reference “ProjectHelp“.
• If funds are insufficient, we may re-present the payment instruction.
• Payments will be taken on the next business day if the debit date falls on a Sunday or public holiday.

1. THE SERVICES

1.1. The Services constitute a technology platform that enables the User to use Project HELP’s mobile application to alert the nearest security and/or medical responder of an emergency;

1.2. The responders are part of independent third-party security & medical providers under agreement with Project HELP or certain Project HELP affiliates (“Third Party Providers”) (“the Service/s”);

1.3. The Project HELP service platform has been developed specifically for the use with certain mobile devices that incorporate GPS – it is therefore assumed that you

1.3.1. understand the restrictions and functionality of your smartphone and;

1.3.2. understand you are bound by any other terms and conditions that exist when using the smartphone and any networks that may provide services to the smartphone;

1.4. By using the Services, the User provides permission to said third party security providers to trace his/her/its mobile devices to his/her/its current location and to gain access to the property upon which his/her/its device is located;

1.5. All data collected by the Project HELP app or service platform will be stored by Project HELP and Project HELP has the right to use such data in compliance with applicable legislation;

1.6. The User agrees that your personal information, including your location, may be made available to third parties when you use the Project HELP app or service platform to activate a panic.

1.7. The service platform is currently for use within The Republic of South Africa only. The service platform will not work outside The Republic of South Africa;

1.8. Unless otherwise agreed by Project HELP in a separate written agreement with the User, the Services are made available solely for the User’s personal, non-commercial use.

1.9. THE USER ACKNOWLEDGES THAT PROJECT HELP DOES NOT PROVIDE SECURITY OR MEDICAL ASSISTANCE SERVICES OR FUNCTION AS A SECURITY OR MEDICAL PROVIDER AND THAT ALL SUCH SECURITY & MEDICAL SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY PROJECT HELP OR ANY OF ITS AFFILIATES.

2. PRICING OF SERVICES

2.1. Single membership

R89.00 monthly subscription fee will be charged per month.

2.2. Family Memberhsip

R159.00 monthly subscription fee will be charged for up to 5 members in total.

2.4 (a)

ARMED RESPONSE

Usage of the Services is bound by a fair use policy which offer any User unlimited call outs every 12 months, where after the User may be requested to pay for any additional alarms if the services is abused and used for events other than emergencies - The Prices include VAT. Out of terms usage*: R350.00 (VAT exclusive)

2.4 (b)

MEDICAL ASSISTANCE

Project Help will manage and cover the dispatch of medical and ambulance services to the user in an emergency. If the user does require stabalization and transportation to hospital, the bill will be for the users account or their medical aid.

The service includes everything listed below. Where applicable, please take note that the emergency provider reserves the right to bill your medical aid service provider for transport:

• Emergency Response, Stabilisation - Guaranteed Medical
• Transportation - Subject to alternate reimbursement model
• Emergency Medical Information - Telephonic advice only Medical
• Assistance Hotline - Telephonic advice only Telephonic Trauma
• Support Lines - Telephonic advice only Our team of medical professionals will prioritise a transfer based on medical conditions, the degree of urgency, the patient's state and fitness to travel. 

2.5. The User understands that use of the Services may result in charges to the User for excessive use of services or goods the User receives from a Third Party Provider (“Charges”).

2.6. Refund policies - Subscription fees are payable monthly in advance. No refunds will be allowed on monthly payments.

 RAF ASSIST

• The RAF Assist benefit is not an insurance product.
  
• The RAF Assist benefit is a service provided to help you claim from with the Road Accident Fund.
  
• The RAF Assist benefit covers:

SINGLE MEMBERSHIP

• You the main member only.

FAMILY MEMBERHSIP

• You as the main member, or your spouse or partner (under the Marriage Act, 68 of 1961; the Recognition of Customary Marriages Act, 68 of 1997; the Civil Union Act, 17 of 2006; or the tenets of any Asiatic religion).
• Any child under the age of 21 who is dependent on you (including adopted, foster and step-children, as well as children who are totally physically and/or mentally handicapped and reliant permanently on your support) or 25 years if they are full-time students and not married.
• This service is only available if the motor accident happened within the Republic of South Africa.
• A claim against the Road Accident Fund must be lodged within three years of the incident, except for hit-and-run events, which must be lodged within two years.
• You must provide complete, accurate and true information at all times to us. Any incorrect information can jeopardies your claim with the Road Accident Fund
• We will assess the conditions of the claim and whether a claim exists against the Road Accident Fund.
• You are free to get independent second opinions on the merits of the claim against the RAF, but we will not be responsible for any costs incurred.
• We will not cover any costs incurred by you being approached by an outside party.
• You do not have to use our services, but we will not be liable for any costs incurred by outside parties who help you.
• At the time of the incident, you must comply with all the legal and regulatory requirements of the Road Accident Fund.
• We do not guarantee a pay-out from the Road Accident Fund, but we will make all reasonable and necessary efforts to reach a settlement.

FINES ASSIST

A service charge of R8,00  will be charged via our In-App payment gateway on check out per fine.

Authorization

• You authorize Fines Assist to collect and process all fines information from all relevant authorities across Southern Africa using your ID provided during the membership application.

Services

• The Fines Assist benefit provides you with a monthly report of all fines related to your Identity number across South Africa In App. In addition, your benefit includes fines settlement via our payments options. We will provide you with proof of payment once fines are settled.
  

Service Disclaimer

• Project Help and its Vendors shall operate this service with all reasonable care, skills, policies, procedures and security measures in place to ensure the effective provision of this service to the User. Except as set out in these terms and conditions,

 CAR LICNECE RENEWAL

Your benefit is limited to the free renewal of 1 vehicle per annum, Normal rates apply to any additional renewals done.

A service charge of R199,00  will be charged via our In-App payment gateway on check out. 

Authorization

• The user hereby authorizes Project Help, its vendors and suppliers of license disc renewal services to retrieve user and vehicle information from the relevant licensing authorities and process vehicle license disc renewals on their behalf.

Services

• Project Help offers its customers the option of renewing their Vehicle license Discs for specified municipal areas using the various channels provided for by Project Help and its Vendors. The specified municipal areas covered under this service may be expanded or contracted by Project Help and its Vendors in their sole discretion without prior notification to the User.

Specified areas:

• Gauteng, Kwa-Zulu Natal, Eastern Cape, Limpopo, Free State, Northern Cape, Western Cape, Mpumalanga, and North West.

Integrity of Information

• The User is responsible for the accuracy of all information provided in the use of the Project Helps' license Disc Renewal service.
• If the User does not provide accurate information pertaining to, or critical to the efficient or accurate provision of this service, the sole responsibility for any and all repercussions lies with the User.
• Project Help, its vendors and suppliers cannot be held liable for such implications.
  
  

Information Security

• All User information provided is handled and kept as strictly private and confidential and is secured by various data security methods and all reasonable steps are considered upon use of this service.
  
  
• Personal information will not be shared with any third party without the express written consent of the User or in terms of a court order.
  
  
• By accepting these terms and conditions the User authorizes Project Help and its Vendors to use the pertinent information provided to process their license Disc Renewal and retrieve Licensing information on their behalf with the relevant Licensing authorities.
  
  

Service Disclaimer

• Project Help and its Vendors shall operate this service with all reasonable care, skills, policies, procedures and security measures in place to ensure the effective provision of this service to the User.
  
  
• Except as set out in these terms and conditions, Project Help and its Vendors provide no warranties with regard this service. Project Help and its Vendors shall not be liable to the User by reason of any representation unless fraudulent, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of these Terms and Conditions, for any direct, indirect, special, or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Project Help and its Vendors, its employees or agents or otherwise) which arise out of or in connection with the Use of the license Disc Renewal Service (whether in contract, delict or otherwise).

 Governing Law

• Project Help and its Vendors are providing this service within the borders of South African based and these Terms and Conditions shall be governed and construed in terms of the law of the Republic of South Africa.

Amendment

• Project Help and its Vendors, in their sole and absolute discretion, may amend these terms and conditions, or any part of these terms and conditions at any time without notice to Users.

Limitation of Liability

• Note must be made that certain aspects of the licence Disc Renewal Service provided by are not provided by Project Help but by other companies who are Project Help approved Vendors and Suppliers.
  
  
• Whilst Project Help  and its Vendors make all reasonable efforts to ensure that all information provided by and to Project Help  and its Vendors in connection with the licence Disc Renewal Service is accurate at the time of providing this service, Users acknowledge and understand that there may be errors, inaccuracies or omissions in respect of which Project Help  excludes all liability for the validity of that information.
  
  
• Project Help make no representations, guarantees or warranties of any nature whatsoever concerning the information accuracy and integrity.
  
  
• The User shall be solely responsible for any decisions or actions taken based on the information provided incorrectly at the time of acceptance of these terms and conditions which causes any discrepancy and/or disruption in the provision of this service.
  
  
• While Project Help and its Vendors take all reasonable steps to safeguard the security of any information the User may provide, input or send to Project Help in regard to the licence Disc Renewal Service, by using Project Help approved and tested security and data protection, Project Help accepts no responsibility or liability whatso ever for any damages that Users may suffer as a result of the breach of confidentiality of such information.

 Disclosure of information to third parties:

• Project Help and its Vendors reserves the right to access and disclose personal information provided by the User to comply with applicable laws, regulations and lawful government requests.
  
  
• Project Help and its Vendors may provide statistics in regard to sales and other non-identifying or personal information to third parties, said statistics will not include any identifying or personal information.
  
  
• Project Help and its Vendors may and will not disclose any personal information collected about and/or from Users without the express consent thereto or through due legal process.

 3. CANCELLATION

3.1. The User may give notice to Project HELP at any time by sending a cancellation letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

3.2. Project HELP may give notice to the User by publishing a general notice on the Project HELP website, or by sending communication to the User’s email address, telephone or text message (SMS) to the User’s number linked to the Membership.

4. USER’S MOBILE PHONE

4.1. The User may be bound by various terms and conditions by the manufacturer of the User’s mobile phone and/or supplier of the mobile phone operating system and/or service providers that provide services used in conjunction with the User’s mobile phone, including but not limited to GSM service providers - It is the User’s responsibility to be aware of these terms and conditions as the User’s use of the service platform may impact on these;

4.2. The User’s network service provider and carrier rates apply for telephony, data transmission, and text messaging and these charges are for the User’s account at all times – should the User be on a prepaid contract then the onus is on the User to ensure that sufficient airtime, data and text messages are available;

5. NATIONAL COVERAGE

At the time of publication of these Terms and Conditions, Project Help has access to just under 2500 reaction units, which consist of a minimum of two highly trained personnel.

6. EXPECTED ARRIVAL TIMES

The following indicates the expected arrival times of Project HELP:

• 0-10km - 5 to 10 minutes
• 10-50km - 11 to 30 minutes
• 51-100km - 31-60 Minutes
• 101km + -  As soon as possible

6.1. The above arrival times depend on the distance from the closest armed responding vehicle. Project HELP will use our best endeavours to meet the expected time of arrival 100% of the time.

6.2. If you are more than 101km from the nearest responder we are completely committed to finding you as soon as possible, but we cannot commit to a timeframe. The Crisis centre will provide an estimated time of arrival to you once they have confirmed your location.

6.3. Whilst Project Help’s goal is to arrive within the committed time frames to protect you, there are certain circumstances beyond our control, which can prevent or delay the responder arriving within that time, such as adverse weather conditions, acts of God, adverse road conditions, heavy traffic, roadside accidents or cellular network coverage. However, the crisis centre will inform you of the expected arrival time throughout.

7. GRANT OF LICENSE

7.1. Software Product License - Subject to the terms of this Agreement Project HELP hereby grants to the User a non-exclusive, non-sublicensable, revocable, non-transferable license to possess and to use the Service. The Service is being distributed by Project HELP and the User is not allowed to charge for distributing this Service, either for profit or merely to recover costs.

7.2. License and Use - The User’s access and use of the Service is licensed and not sold. In consideration for the User’s payment of and use of the Service, Project HELP agrees to provide the User with a limited, non-exclusive, limited duration, subscription license to the Service, subject to the terms and limitations set forth in this Agreement for the term that the User’s subscription purchase determines, beginning on the date the User first purchases his/her/its subscription. The subscription term will be provided to the User at the time of purchase.

8. DESCRIPTION OF RIGHTS AND LIMITATIONS

8.1. Limitations. The User may not decompile, disassemble, or reverse engineer the software utilized for the Services.

8.2. The User may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, or otherwise make unauthorized or unlawful use of the Services.

8.3. Update and Maintenance. The User agrees that from time to time the Services may be inaccessible or inoperable for any reason, including, without limitation:

1. equipment malfunctions;
2. periodic maintenance procedures or repairs Project HELP or its licensors may undertake from time to time; or 
3. causes beyond the control of Project HELP.
4. All support (if any) for the Services will be provided to the User by Project HELP.

9. OWNERSHIP OF INTELLECTUAL PROPERTY

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in respect of the Services belongs to Project HELP.

10. TERMS OF AGREEMENT

This License Agreement is effective upon the User’s acceptance as set forth herein and shall continue in full force until the User’s subscription ends or is otherwise terminated. Project HELP reserves the right, in its sole discretion and without notice, at any time and for any reason, to:

10.1. Automatically terminate the license if the User fails to comply with any of the terms and conditions set forth in this Agreement; or

10.2. Remove or disable access to all or any portion of the Services; or

10.3. Suspend the User’s access to or use of all or any portion of the Services;

11. REPRESENTATIONS AND WARRANTIES

The User represents and warrants to Project HELP that:

11.1. The User is over the age of eighteen (18) and has the power and authority to enter into and perform he/she/its obligations under this Agreement;

11.2. The User shall comply with all terms and conditions of this Agreement, and the User has provided accurate and complete information to Project HELP including, but not limited to, the User’s legal name, address, telephone number, and billing information.

12. ACCESS AND USE OF THE SERVICES

In order to use and access most aspects of the Services, the User must register for a Project HELP Services Membership (Membership).

The User agrees to maintain accurate, complete, and up-to-date information in his/her/its Membership. The User may not assign or otherwise transfer his/her/its Membership to any other person or entity. The User agrees to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes.

13. WARRANTY DISCLAIMER

13.1. Project HELP does not warrant that the mobile application portion of the service platform will be compatible with your mobile device;

13.2. Project HELP does not warrant the response of any third party service providers, nor do we warrant the quality of their service, the reaction time or if such service provider will respond to you at all;

13.3. The service is subject to normal constraints of the respective carriers of data and information – Project HELP can, for example, not be held liable for voice calls that fail or do not connect, for late or non-delivery of any data whether SMS, IP-data and so on;

13.4. The use of the Project HELP platform carries inherent risk – you agree to such risk and we have no liability of whatever nature if you use the service platform, or any component thereof;

14. INDEMNITY

The User agrees to indemnify and hold Project HELP and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with:

14.1. The User’s use of the Services;

14.2. The User’s breach or violation of any provision of this Agreement;

14.3. Project HELP’s utilization of the User’s user content

14.4. The User’s violation of the rights of any third party, including third party providers.

15. GENERAL

15.1. If Project HELP is prevented from or restricted directly or indirectly from carrying on all or any of its obligations under this Agreement due to any reason or cause beyond their control or by reason of force majeure, Project HELP shall be relieved of its obligations in terms of this Agreement during such period.

15.2. No joint venture, partnership, employment, or agency relationship exists between the User, Project HELP or any Third-Party Provider as a result of this Agreement or the use of the Services.

15.3. If any provision under this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent.

15.4. Project HELP's failure to enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Project HELP in writing.

15.5. These terms & conditions contain the entire agreement between the Parties in regard to its subject matter. Neither Party will be bound by any expressed or implied term, undertaking, representation, warranty, promise nor the like not included or recorded in these Terms

16. Project HELP Panic Button Terms and Conditions

16.1. Before using the Project HELP Panic Button the User must download the Project HELP app from the applicable application stores or portal;

16.2. The User will need to pair the Project HELP Panic Button with the Project Help app by following the instructions in the Project HELP app;

16.3. The Project HELP Panic Button is an IOT device and completely runs on its own network;

16.4. The Project HELP Panic button does determine your GPS location;

16.5. After successful installation, the Project HELP Panic button does alert the Project HELP network of responders directly;

16.6. The Project HELP Panic Button does not require its own data plan;

16.7. The Project HELP Panic Button does not get connected to your mobile device and can we used away from your mobile device.

16.8. The Project HELP app must be installed and running on your mobile phone – never close or delete it;

16.9. Please test your Project HELP Panic Button and the Project HELP app from time to time to ensure that the crisis centre receive notification of your emergency;

16.10. Battery life is estimated 2 years and dependents and on how often the Project Help Panic Button is used

16.11. Project HELP reserves the right at its sole discretion to limit, disconnect or terminate the service in the event of abuse or misuse;

16.12. Project HELP makes no other representation or warranty of any other kind, express or implied. Except as specifically set forth above, all warranties express or implied, including implied warranties of merchantability and fitness for a particular purpose, are excluded to the extent permitted by law. In no event shall Project HELP be liable for any special, incidental or consequential damages for breach of warranty. The User acknowledge that any affirmation of fact or promise made by Project HELP, our agents, or employees shall not be deemed to create an express or implied warranty. Our total and complete liability under this agreement or for any malfunction or misuse of the device is capped and limited to the purchase price of the device;

17. Project HELP Panic Button Limited Warranty

17.1. Subject to the conditions and exclusions below Project Help warrants the Project HELP Panic Button against defects in materials and workmanship for a period of 12 months;

17.2. This warranty applies to the original owner to whom Project Help sold the Project HELP Panic Button and is not transferable;

17.3. This warranty does not infringe on the User’s rights in terms of The Consumer Protection- or any relevant Act;

17.4. In case the User have a valid warranty claim Project HELP reserve the right to replace (similar, new or refurbished or newer model) or refund. In either case the Project HELP Panic Button that was replaced or refunded will become Project HELP’s property;

17.5. A warranty claim will be invalid if the Project HELP Panic Button has been misused, abused, tampered with, damaged due to: 

(a)use outside of intended specification; 
(b) improper storage; 
(c) contact with liquid; 
(d) high temperatures; 
(e) normal wear and tear;

17.6. Project Help makes no other representation or warranty of any other kind, express or implied. Except as specifically set forth above, all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, are excluded. Project Help shall not be liable for any special, incidental or consequential damages of any kind or other loss arising out of or in connection with the User’s ability or inability to use the product or services provided under this limited warranty. Project HELP’s total and complete liability under this warranty or for any malfunction or inoperability of the product is capped and limited to the purchase price of the product;

17.7. Project HELP does not warrant that:

17.7.1. the operation of the product or its use will: (a) meet the User’s requirements; (b) work in combination with any hardware or software applications or third party services; (c) be uninterrupted, error-free, or without risk to, or loss of, any information, data, software or applications contained therein; or

17.7.2. defects in the products or software can or will be correct;

18. GOVERNING LAW

This Agreement shall be governed by the laws of the Republic of South Africa.

Unless stated otherwise elsewhere in this Agreement, the Parties hereto irrevocably and unconditionally consent to the non-exclusive jurisdiction of the Johannesburg High Court or a jurisdiction agreed to by the Parties in regard to the enforcement of any rights to all matters arising from this Agreement.

Should the User require further information about Project HELP’s Terms and Conditions, please do not hesitate to contact Project HELP at This email address is being protected from spambots. You need JavaScript enabled to view it.

Company Information
Should you want to contact us regarding these terms and conditions or any other matter please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Phone: 086 111 2348